KoreanKare operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). KoreanKare is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at moemtaazharoun5@gmail.com or contact us at 1 Leeukop Avenue Belhar Extension 10, Cape Town, Western Cape, 7493, South Africa.

Return and Refund Policy

Return & Refund Policy

At KoreanKare, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we’ll do our best to help.

Returns

Due to the nature of skincare and hygiene products, we generally do not accept returns of products that have been opened or used.

To be eligible for a return, the product must:

Be unused and unopened
Be in its original packaging
Be in the same condition in which you received it
Have proof of purchase

Return requests must be submitted within 14 days of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Once we have reviewed the issue, we may offer a replacement, store credit, or refund where appropriate.

Refunds

If your return is approved, we will process your refund to the original payment method.

Please allow 5–10 working days for the refund to reflect in your account, depending on your bank or payment provider.

Original shipping fees are generally non-refundable unless the item received was incorrect, damaged, or defective.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Opened or used skincare products
Products without their original packaging
Items damaged after delivery due to misuse
Sale or promotional items, unless they arrived damaged or defective

Change of Mind

We do not accept returns or provide refunds simply because you have changed your mind after receiving an order. Please make sure you review your order carefully before completing your purchase.

Contact Us

If you have a problem with your order, please contact our customer support team with your order number and details of the issue. We’ll review your request and assist you as quickly as possible.

KoreanKare reserves the right to assess each return and refund request individually.

Terms and Conditions

1. General Information

KoreanKare is an online store specialising in Korean-inspired skincare and beauty products. Throughout the website, the terms "we", "us" and "our" refer to KoreanKare.

By using our website, you confirm that you are legally capable of entering into an agreement and agree to comply with these Terms and Conditions.

We reserve the right to update or modify these terms at any time. Changes will take effect once published on our website.

2. Products and Product Information

We aim to ensure that all product descriptions, images, ingredients and pricing information are accurate.

However:

Product colours and packaging may vary slightly from images displayed on our website.
Product availability is subject to change without notice.
We reserve the right to correct errors in product descriptions, prices or availability.

Skincare results may vary from person to person. We do not guarantee specific results from using any product.

Customers should review product ingredients and follow the recommended instructions before use. If you have concerns about allergies or skin sensitivities, consult a qualified healthcare professional.

3. Orders and Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

Once your order has been received, you will receive an order confirmation via email or other available communication channels.

An order is subject to product availability and successful payment processing. We reserve the right to cancel or decline an order where there is a legitimate reason, including suspected fraud, pricing errors or stock shortages.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

4. Pricing and Payments

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, except where a correction is required due to an obvious error.

Payments must be completed using the payment methods available at checkout.

We do not store your full payment card details unless explicitly stated through our authorised payment service providers.

5. Shipping and Delivery

We aim to deliver orders within 7–14 working days, unless otherwise stated on our website or communicated to you.

Delivery times may vary due to:

Order processing times.
Courier delays.
Public holidays and weekends.
Incorrect or incomplete delivery information.
Circumstances beyond our reasonable control.

We will make reasonable efforts to ensure that your order is dispatched and delivered to the address provided at checkout.

Customers are responsible for providing accurate delivery information. If an order is delayed, lost or damaged during delivery, please contact us so that we can investigate the matter and assist you.

Our delivery policy does not limit any rights you may have under applicable South African consumer protection laws.

6. Returns, Refunds and Exchanges

We want our customers to have a positive shopping experience.

Returns, refunds and exchanges will be handled in accordance with our Return and Refund Policy and applicable South African consumer protection legislation, including the Consumer Protection Act 68 of 2008, where applicable.

Customers must contact us with their order details and the reason for the return or refund request.

Certain products may be subject to hygiene and safety restrictions. These restrictions will not override any mandatory consumer rights.

For more information, please refer to our Return and Refund Policy.

7. Damaged, Incorrect or Missing Items

If you receive a damaged, incorrect or incomplete order, please contact us as soon as reasonably possible.

We may request:

Your order number.
Photographs of the product or packaging.
A description of the issue.

We will assess the matter and provide an appropriate solution in accordance with applicable law and our refund policy.

8. Website Use

You agree to use our website lawfully and responsibly.

You may not:

Use our website for unlawful or fraudulent purposes.
Attempt to interfere with website security or functionality.
Copy, reproduce or distribute our website content without permission.
Submit false, misleading or fraudulent information.
Use our website to infringe the rights of others.

We reserve the right to restrict or suspend access to our website where reasonably necessary.

9. Intellectual Property

All content on the KoreanKare website, including logos, branding, text, images, graphics and designs, is owned by or licensed to KoreanKare, unless otherwise stated.

You may not reproduce, modify, distribute or use our intellectual property for commercial purposes without our prior written permission.

Product names, logos and trademarks belonging to third parties remain the property of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers and other external platforms.

We are not responsible for the content or policies of third-party websites that we do not control. Your use of third-party services may be subject to their own terms and conditions.

We select service providers with the aim of supporting a reliable shopping experience, but third-party service availability may vary.

11. Limitation of Liability

To the extent permitted by applicable law, KoreanKare will not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under South African law.

We do not guarantee that our website will always be available, uninterrupted or free from technical errors.

12. Privacy and Personal Information

We respect your privacy and process personal information in accordance with applicable privacy legislation, including the Protection of Personal Information Act (POPIA), where applicable.

Personal information may be collected and used to:

Process and fulfil orders.
Arrange deliveries.
Communicate with customers.
Provide customer support.
Improve our website and services.

For further information, please refer to our Privacy Policy.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be handled in accordance with applicable South African laws and regulations, including any applicable consumer protection requirements.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Business Name: KoreanKare

Email: moemtaazharoun5@gmail.com

Contact Number: 0652936447

Business Address: 1 Leeukop Avenue Belhar EXT 10

We aim to respond to customer enquiries as soon as reasonably possible.

15. Agreement

By using the KoreanKare website and placing an order, you acknowledge that you have read and understood these Terms and Conditions.

Thank you for choosing KoreanKare. We appreciate your support and look forward to helping you on your skincare journey.

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